Effective Date: 2-1-2025
Last Updated: 2-1-2025

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1. Introduction
Indoro ("we," "our," or "us") is committed to respecting and protecting the privacy rights of Indian
expatriates residing in South Korea ("you" or "your"). This Privacy Policy outlines the manner in
which we collect, process, store, and share your personal data in compliance with the Personal
Information Protection Act of South Korea (PIPA) and other relevant data protection laws. It further
explains the measures we adopt to ensure the confidentiality, integrity, and security of your personal
information.
By engaging with Indoro’s services or completing our surveys, you consent to the practices
described in this Privacy Policy.

2. Information We Collect
2.1 Types of Data Collected
We collect the following categories of personal data:
● Personal Information:
○ Full Name
○ Email Address
● Survey Responses and Trends:
○ Responses to surveys conducted via Google Forms, covering topics such as:
■ Employment and Financial Stability
■ Cultural Integration
■ Legal and Immigration Status
■ Education and Skills Development
■ Social Support and Community Networks
■ Housing and Living Conditions

2.2 Methods of Data Collection
● Survey participation through secure Google Forms platforms.
● Supplemental data, if necessary, collected through direct correspondence with participants.

3. Purpose of Data Collection
The personal data collected is processed for the following purposes:

● Identification of Challenges: To analyze the primary challenges faced by Indian expatriates
and recommend solutions.
● Collaboration with the Chamber Of Commerce: To provide the Indian Chamber of Commerce
in South Korea with insights for implementing relevant initiatives.
● Preparation of Aggregated Reports: To highlight trends, overall findings, and actionable data
for improving expatriate conditions.
● Strengthening Bilateral Relations: To contribute to enhancing economic, social, and cultural
cooperation between India and South Korea.

4. Legal Basis for Processing
Data processing is conducted in strict adherence to Article 15 of PIPA, which permits collection and
use based on explicit consent provided by data subjects. Your participation is entirely voluntary, and
consent can be withdrawn at any time.

5. Data Sharing
5.1 Sharing of Data with the Indian Chamber of Commerce in South Korea
We share the following data with the Indian Chamber of Commerce in South Korea:
● Identifiable Data: Names and email addresses for individual follow-ups where necessary.
● Aggregated Reports: Summaries of overall trends and anonymized data across various survey
dimensions (e.g., cultural integration, housing).
We do not share your data with unauthorized third parties. Disclosure to third parties will only occur
with your explicit consent or as mandated by law.

6. Data Security Measures
We have implemented robust security protocols to safeguard your data against unauthorized access,
disclosure, or misuse. These measures include:
● Encryption: All data is encrypted during transmission (via HTTPS) and at rest.
● Access Control: Strict access permissions are enforced, allowing only authorized personnel
with two-factor authentication (2FA) to handle sensitive data.
● Secure Hosting: Data is stored on Google servers, which comply with international security
standards such as ISO/IEC 27001 and SOC 2 Type II certification.

7. Data Retention and Deletion
● Retention Period: Personal data is retained only as long as necessary to achieve the purposes
outlined in this Privacy Policy or as required under applicable laws.

● Secure Deletion: Upon completion of the project, withdrawal of consent, or fulfillment of
legal retention obligations, all personal data will be permanently deleted in accordance with
Article 21 of PIPA.

8. Your Rights
As a data subject under Articles 35-37 of PIPA, you have the following rights:
● Access: Request access to the personal data we hold about you.
● Rectification: Request corrections to any inaccuracies in your personal data.
● Erasure: Request deletion of your data when it is no longer necessary for the purposes
outlined.
● Objection/Withdrawal: Withdraw your consent for data collection and processing at any time.
To exercise these rights, you may contact us at indoro.help@gmail.com. We will respond to all
verified requests within the legally stipulated timeframe.

9. Cross-Border Data Transfers
Where data is accessed outside South Korea, such as in Hong Kong:
● Data transfers comply with Article 28-8 of PIPA.
● Equivalent safeguards are applied to ensure compliance with South Korean privacy standards.
● Data remains securely hosted on Google servers located in compliant jurisdictions.

10. Data Breach Response
In the event of a data breach:
● Notification: Affected individuals and the Personal Information Protection Commission
(PIPC) will be notified within 72 hours as required by Article 34 of PIPA.
● Details Provided: Notifications will include a description of the breach, potential risks, and
remediation steps taken.
● Mitigation: Measures will be promptly implemented to contain the breach and prevent future
occurrences.

11. Policy Updates
We reserve the right to revise this Privacy Policy to reflect changes in our data practices or applicable
laws. Updates will be communicated via email and our website. Your continued engagement with our
services following any changes constitutes your acknowledgment and acceptance of the revised terms.

12. Contact Information
For questions, concerns, or to exercise your rights, please contact us:
Indoro
Email: indoro.help@gmail.com

 

By participating in Indoro’s surveys or services, you agree to this Privacy Policy. Thank you for
trusting us with your valuable information.